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so what if i like pretty things

21.7.09

I would like to complain about somethings, and also mention some good things.

So that is what I'm going to do, because this is my blog.

Had to open today on free pastry madness day. It would have been better:

-If the closer had not been a borrowed shift (manager from a different store) and knew how to set us up better for success (NOTE: this only happened because the original shift was scheduled even though she asked off)

-If our partners were used to setting up the case at night like I would have them do if I had the clout

-If there had been better communication to partners apart from posting the need-to-know in back and writing "READ" on it

-If there was clear direction on how much extra to pull in addition to the pre-shipped samples

-If I had an extra opener to set up the case (20% more work to do) and set up some samples for all the extra traffic

-If both "extra" partners didn't leave at 9, and the third at 9:30, leaving us with 3 part coverage thereafter, and only two while I had to take a lunch and prep the deposit. Two part coverage at peak. Way to go.

-If people didn't complain so much about working hard and tried acting like they were having a good time while they work, and didn't try to pretend it was astronomically busier than normal. We only did $1,100 by 1030, which is $100 over our usual school year day at that time and $250 in comp'ed pastry. Big whoop.

In the end, it held not a candle to the horror that was Election Day.

Also, my car was having additional problems related to the battery contacts which I thought had been resolved earlier last week. So I was stuck at work for two more hours trying to clean them off and ended up wasting even more time having to fish a lost screw out of the radiator housing. Good grimy fun. And I missed lunch with Gary. BUT I got my phone back from him, and got a call back from Kafevino, the newest soon to open coffeebar in the Third Ward.

Anyway. Cute little closing shift tomorrow, off on Thursday, and then a wonderful weekend of work. Again.

Cheers,

j

26.6.09

The Cup of Coffee

As I sat with my cup this morning I thought about why it's such an obsession for me. Really, though, I think it's more of a fascination. Few people take the time to truly comprehend what a complex effort it takes to get them their coffee--at home, from the C-Store, from any specialty retailer or fast food place...style, price, quantity and quality don't matter.

Let's work backwards, starting with "the last ten feet" of coffee's trip. Of course it's you, the customer, the paying consumer, paying an average of $2-$3 for 10-20 ounces of any combination of brewed coffee, syrup, espresso, and milk. But looking behind the "bar" you can see so many others working with it, taking so much care, measuring and brewing, steeping and plunging, tapping and grinding...labor-intensive work with little margin for error, ending in spectacular results that you the consumer have come to regard as a requisite coffee experience these days.

A true-blooded Barista can tell you how much coffee to water is a good ratio, how long to steep a press, why you shouldn't freeze your coffee or keep it in the fridge, what goes well with chocolate and what goes well with cherries and why, and rattle off ten or so brewing methods and what coffee pairs well with each of them--and why. They know coffee is boiling hot (190-200 is requisite) and have learned to repress that flinch we all experience when spilling hot liquid ourselves, because they know it will only make a bigger mess. They're honestly not trying to display their superior knowledge when they ask you what type of coffee filter you use at home (and when you don't know), they're just trying to get you the best coffee they can. And they'll thank you for that quarter in the tip jar--and really mean it.

Those Baristi are the trusted front-linesmen charged with delivering the final product, so carefully crafted by the roasters, to the public. Largely unseen by consumers, the roasters take the bean from green to brown, taking painstaking measures to balance fire with time, temperature with moisture, and have learned to listen to the beans as they travel the roast spectrum. They know what temperatures are best for what origins, how to grade bean sizes by eye, and tell you how long a batch has been roasting with their nose. Once second, one degree, one bean too dark or too light can spoil an entire batch, an entire year of hard labor for the most under-appreciated player in the coffee game.

The farmers and pickers, growers, agronomists, co-op heads, sorters, processors, baggers, porters. Think of them the next time you proclaim your reliance on "coffee" to "live". For them the two are inseparable. They are the beginning of it all, the most important part, and yet the least familiar to us all. True, this is applicable to most agricultural products, but the amount of effort and energy it takes for even one pound of beans to make it to the last ten feet of its journey are astronomical. The average coffee tree takes six years to mature into a flowering plant, and only then can it produce beans. Pickers work by hand to identify only the ripest cherries on the tree leaving the younger ones for a later harvest. The steep mountainsides will be braved by the workers up to four times a year to bring in as many crops as possible.

Each region processes differently, but it is always a labor of love, of treating the bean the way it wants. The world expects an Ethiopia to taste a certain way, and that tradition is passed along through the ages, the nuances of milling and washing, drying and raking, turning, sorting, aging. Fending off rot and mold, pests, storm, and theft. And sadly those that work so hard rarely enjoy their own hard work's results, as each high-quality bean must be sold for profit, leaving none for those who labor so hard to produce them.

So this is why I get a little upset when people are too lazy to time their shots. Or when they say "we just do half batches and keep it for an hour." It's not something I can effectively communicate in a split-second of coaching, or with a point to a line in a resource manual. Sometimes I want to fly off the handle, into an passionate diatribe about their utter ignorance on why we do what we do and why they should care, and at the very least, why I do care.

Maybe I should.


19.6.09

TGIF?

Well here we are at Friday. I would be saying a hearty and true TGIF, save the fact I have to work all weekend. And not just work, but OPEN Saturday and Sunday. And Monday. Booo.

I have a second interview at Iron Horse today at 4:30. It looks quite promising. The woman I interviewed with yesterday, Andrea, was very involved in the process and spoke quite genuinely with me about what the company is all about, their values/culture, and even went into specifics of what they offer as far as wage and benefits.

She let me know what openings they have among their dining venus. A few spots are open in "The Yard," the outdoor bar dining area. Needless to say, if you know me you'll remember my absolute disdain for outdoor dining, and so being a server in that environment didn't thrill me all too much. However, as Gary brought up (after the fact) the real money-making could potentially be done there, especially for the summer season. Regardless I passed that up and jumped at the mention of an opening in Smyth, the newly-opened fine-dining full-service restaurant. Offering a high-end menu and boutique wine and liquor collection, this place is fancy but laid-back, which is something that really resonates with me. The overly-pretentious atmosphere of most upscale dining establishments can create an off-putting and pretentious arrogance that turns away many potential clients, for whom the enjoyment of true haute cuisine should be as accessible as those with a more experienced palette. Downing the risk factor lets people explore, ask questions, and discover a truly great dining experience. Look at me, not even hired and I'm doing free PR.

The position is for a server's assistant, so it's a higher wage (9.00/hr) plus 15% tip-out from the servers. I feel more comfortable entering the restaurant in a position like this, because it gives me a chance to learn the menu, wines and liquors with a little less pressure, and develop a feel for how the team runs. It's a close-knit staff (six servers, two assistants--one of which will be me--and a maître d') that trained in and opened the restaurant together less than a year ago, so it should be a well-oiled machine by now.

The upside is that they strongly believe in cross-training, so I'll have opportunities to work banquets, cocktail and work The Yard and Branded (the bar restaurant) as I learn. Also, as part of their employment benefits, they offer fully-paid R&H (restaurant and hospitality) development classes.

So basically, after walking into my store this morning to find nobody up front, dirty pastry case glass and front doors, and essential product safety recall signage still not posted, I'm ready for a change.

3.6.09

Welp

Jeeze, Liz is really making a comeback in the Bloggersphere; giving me a run for my updating money. Hmm, we'll have to change that.

So, okay. I have really settled on having a love-hate relationship with work. I love the people I work with. I love doing what I do behind that bar. I love being good at it. I love helping people feel successful and knowledgeable about their jobs. I love some of our customers. I hate some of our customers. I hate how dirty everything is, and that nobody else really seems to care unless the suits are coming to visit. I hate that some folks cannot understand what "DON'T RE-STEAM MILK" and "NO SHOTS INTO ICED CUPS" means and that it's not negotiable, and that I'm not pulling stuff out of my ass when I tell them the right drink recipes. I hate that people can't put a stupid sticker on things when they pull them out of the stupid freezer. And ultimately, I hate that I could probably do a better job than some store managers but will likely never get my own store.

So, I'll just open my own. Someday. Mark my words, everyone. I've got a used UNIC 2-group I can buy off of Gary's friend for $200. Add a couple 12-cup Bodum presses for brewed coffee, a Bunn hot water tank, a spree at Wisconsin Restaurant Supply and some gadgets from Espressoparts.com, and you've got yourself a coffee bar. Well, aside from the actual location. There's always the truck idea. With the lakefront festival season in Milwaukee, it might be do-able to turn a profit doing special engagements. Anybody got some primo real estate laying around?

There is a new show on A&E called "Obsessed". It chronicles the therapeutic experiences of sufferers of OCD. It is fascinating. If you get a chance to watch an episode or two, you should.

Well it's summer, and that means the return of "So You Think You Can Dance." Love it. I do wish, however, that Bravo would get busy with a new season of "Tabatha's Salon Takeover," because she is basically my hero, and I can't get enough of her. I think I just might have to hunt down her email and get the inside scoop. Or at least an autographed photo.

I had my first-ever puke story happen to me last week while I was working at the Miller Park Way store. Some teeny-boppers who had been hitting the strawberry daquiris (at least that's what it looked like to me) a little too hard stopped in for some frappuccinos, and one of them let loose all over the bar area. Thanks honey. You could at least have aimed away from the main food product preparation area. Jeeze. If there weren't people sitting in the cafe I probably would have made them stick around and called the cops/paramedics. I mean, it went EVERYWHERE. Like, on the machines (beautiful brand new Mastrenas!!), on merchandise, glass panels...everywhere. I think I'm still in shock...

Anyway. Next weekend is Pride Fest at the lakefront, and Ashley is coming down to visit. Should be a hootin' hollerin' gay ol' time. In the meantime, I fight the losing battle against laundry and keeping the dog from peeing on herself (she's on steroids right now for her allergies, and loss of pee control is aparently a side effect. Rock and a hard place). Oh, and living a vicarious existence through planning for my imaginary coffee shop. And debating on going back to school in the fall. And looking for a new job. Join the club, right?

And also, to you all, I miss playing Sega with you. You know who you are.

Have a great day now!

-Jacob

20.5.09

Sunny with a high of 80º

So it's a very nice day outside, and it was a pleasure enjoying my morning coffee watching the birds go about their business. I did a 50/50 blend of Arabian Mocha Sanani and Guatemala Antigua in a paper cone pour-over, which yielded a pleasantly rich and spicy brew with a moderate body, interesting acidity and a slight cocoa and fruit background. I would classify it as "very drinkable" (a term I reserve for a select group of coffees such as Christmas Blend). Elegant and exotic coffees (like straight Sanani) tend to be overwhelming and too complex to enjoy mugfull after mugfull, personally. But when you can introduce complementary flavors and find a balance within the taste components of a brew, it's like a nice pair of jeans you could wear for the rest of your life.

Gary and I made a trip to Minneapolis this past weekend to celebrate his birthday. It was a good time, and we got to see Ms. Claire Tiller! Drinks and eats at The Local on Nicolet mall was (for me) the highlight of the weekend. And I say that not just because I know Claire will be reading this, but because all our other activities were somehow compromised with too much walking, spending $$ or doing things which I would otherwise not have wanted to do. But relationships are about compromise, and when you figure in that it was time spent with someone I like and enjoy hanging out with, it was more than a good time overall. Plus we got to bring Gary's dog Tobee, and I got to watch Gary inadvertently fool more than one person into believing he was seeing-impaired and that Tobee was his guide dog. My guess is that it was the wearing of sunglasses in the elevator that started it all. Oh well. Memories!

So now it's back to the grind (ha ha) at Starbucks. Something needs to change in the work aspect of my life...many factors are contributing to my dissatisfaction. More recently it has been the slow realization that I need to MAKE MORE CASH MONAAY. My average 30-35 hours per week at my current wage is just not making it happen. Consolidating all my riddiculous student loans will help but overall I need to begin making the slow steady crawl into "the black" if I ever want to feel like a grown-up.

A wise person once told me that the constant change in us all is inevitable. We cannot control that. What we can control, however, is how and when those changes happen to us. You can be a victim of change or an agent of change. You can make your life change, or let life force change upon you. And you can probably guess which of those will most likely deliver results that are to your liking.

/moment of Zen

1.4.09

The ABC's and 123's of our Popular Culture

So, on a whim I decided to see what each letter of the alphabet and the numbers 1-10 propagated in the Google smart search toolbar on Firefox.

A: Amazon
B: Best Buy
C: Craigslist
D: Dictionary
E: Ebay
F: Facebook
G: Gmail
H: Hotmail
I: imbd
J: JC Penny
K: Kohls
L: Lowes
M: MySpace
N: Netflix
O: Obama
P: Photobucket
Q: Quotes
R: Radio Shack
S: Southwest Airlines
T: Target
U: USPS
V: Verizon Wireless
W: Walmart
X: XM Radio
Y: Youtube
Z: Zip Codes

1: 12 Days of Christmas
2: 2009 Calendar
3: 30 Rock
4: 4chan (A British image-posting site)
5: 50 cent
6: 60 Minutes
7: 7zip (a .zip archive utility site)
8: 808s & Heartbreak (the Kayne West album)
9: 90210
10: 106 and Park (the BET show)

A quick glance at what's driving the world's interests and this moment in time. Over time I suspect the same survey would give varying results. Something to ponder.

19.3.09

C'mon, it's only been three months...

Right now, I am:
-Watching the Cosmic Wars episode of The Simpsons ("Co-Dependent's Day", #328)--also the revered "Someone Left the Cake Out in the Rain"/Oktoberfest/alcoholic/drunk driving episode
-Chewing some nicco-gum
-Thinking that the dresser drawer I forgot to close is starting to get on my nerves
-Trying to get sleepy because I get to wake up at 3:30AM to open Sbux
-Pissed at TurboTax for "doing" my taxes but not "really doing" them which means I just "really" did them and hope I get my $$$ soon

Aaaaand, that's about it.

So yeah, it's been about chree months since the last posty-post. What has happened? Well, in all honesty, not much. I suppose the most notable thing would be meeting a certain fellow named Gary. Connected through online personals, decided to have a date or two, and here we are three months later. So, it's been a steep learning curve for me as far as relationship dynamics go, since I have never been "involved" with anyone for longer than a few weeks--and that was over a year ago. I won't say it's been easy. I have learned a lot of lessons--well, okay, just a lot about a few specific issues--which will hopefully stick. I tend not to learn from mistakes or situations unless the stakes are high or the consequences are severe, despite my desire to be more reflective.

I'm pretty well giving up on Starbucks. There is simply no longer any guarantee of advancement. The vast, verdent feilds of opportunity, filled with frolicking, aspiring shift supervisors and ASMs has turned a wicked shade of putrid yellow. A thin, dry wind carries dust to the eyes, blocking out the sun and robbing you of breath. I feel taken advantage of. I feel immobile. I hate that I have no clout. My store is filthy, smelly, ugly, and nobody seems to care. Everybody complains about it (...umm, like I just did...) but nobody does anything about it. Yes, I have done things I shouldn't be responsible for, or be held accountable for, but I need to realize that it just enables the apathy of others.

Okay, I need to get to bed. Miss you all, love you all.